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Your account data belongs to you, and this policy explains exactly what yesb22 collects, why we collect it, and the choices you have at every step. Access to this platform and its privacy terms depends on your local law and eligible regions — please read this before using your account.
When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account running without interruption. This includes your name, contact details, device identifiers, and transaction records tied to the payment method you use — whether that is bKash, Upay, or Bank Transfer. We do not collect more than we need for the purpose stated at the point of collection. Transaction data associated with bKash, Upay, and Bank Transfer is recorded to maintain an accurate account wallet history and to handle any disputes you raise with our support team. We do not share your payment reference numbers or wallet identifiers with third parties outside the scope described in this policy. We also collect session data — pages visited, time spent, device type — to understand how the platform is used and to resolve technical problems. This data does not identify you personally on its own; it is aggregated and reviewed at category level. Cookies and similar local storage tools assist this process, and you can adjust cookie preferences through your browser settings at any time. All data handling described here is subject to the laws of the jurisdiction applicable to your region.
Transaction references from bKash payments are stored in your account wallet log for dispute resolution and balance accuracy.
Upay transfer data is retained under the same record policy as other payment methods — accessible in your account history after login.
Bank Transfer instructions and confirmation records are held securely and used only to verify deposits and process withdrawal requests.
Device type, browser session length and page-visit data are collected in aggregate to improve platform performance and resolve access issues.
This policy covers the data we process directly through your yesb22 account — from the moment you register through every session, transaction, and support interaction. It does not extend to services operated independently of our platform, and it does not override local data-protection law in your region. The four areas below define the boundary clearly so you know what falls inside this policy and what does not.
Data collected during login, session authentication, and account settings changes is fully within this policy. We process this to maintain your account continuity across devices.
Payment data linked to bKash, Upay, or Bank Transfer transfers sits within this policy. We record it for wallet accuracy and to support any transaction query you raise.
Your game activity — which titles you open, session length, bet records — is covered by this policy as account behavioural data, used for platform improvement and account review.
Links to external sites, third-party payment processors beyond our direct integration, and any service not operated under the yesb22 domain fall outside the scope of this policy.
You have real, actionable choices about the data we hold. After logging in, your account dashboard shows the personal details tied to your profile — name, contact information, linked payment methods. If any detail is incorrect, you can submit a correction request through the support channel, and we will update the record once we verify the change matches your registered identity. You also have the right to ask what data we hold about you. We will respond to a data access request within a reasonable period and provide a clear record of what is stored. If you want to close your account and request deletion of personal data, the process starts from the account settings page — some transaction records may be retained where law requires it, and we will explain which records those are at the time of your request. The key point is that no action here requires a phone call or a visit anywhere: every request can be started from your account or through our written support route.
Log in and open the account dashboard to see the personal details and payment history we hold against your profile.
Submit a correction request through the support team with your updated detail. We verify and apply the change to your account record.
Contact us in writing to ask for a full summary of the data we hold. We provide a clear, readable response within a reasonable timeframe.
Start the process from account settings. We explain which records we must retain under applicable law and delete the rest once confirmed.
If you have a question about how your data is handled, want to make a correction, or need to submit a formal request under this policy, our support team is the right starting point. You can reach us through the channels below — include your registered email address and a clear description of your request so we can locate your account and respond accurately.
Send your privacy query or data request to our support email address, listed on the Contact page after login. Include your account username and the specific data question.
The live chat widget on the platform connects you to the support team in real time. Suitable for quick policy clarifications or to start a formal request before following up by email.
For data correction and account closure requests, the account settings page provides the direct form. Our team receives it immediately and follows up through your registered contact detail.
We apply access controls and encryption to the data stored against your account. Only staff who need account data to do their job — support, verification, and technical teams — can access personal records, and that access is logged. Data is not sold or rented to marketing companies. Retention periods vary by data type: transaction records tied to bKash, Upay, or Bank Transfer are kept for as long as required by applicable financial record law; session and behavioural data is kept for a shorter period and then deleted or anonymised. Cookies that are not strictly necessary for the platform to function can be switched off through your browser's cookie settings — doing so will not prevent you from using the core account and payment features, though some optional tools may behave differently. If you believe your data has been mishandled, you can raise a formal complaint through the support channels listed in this policy.
Personal account data is accessible only to staff with a defined operational need. All internal access is logged and reviewed to prevent unauthorised use of your details.
Non-essential cookies can be turned off in your browser settings at any time. Your core account functions — login, wallet, transaction history — continue to work without them.
Transaction records are retained in line with financial law applicable to your region. Session data is anonymised after a shorter retention window and is not linked back to your account.
If you think your data has been handled incorrectly, start a complaint through the support team. We acknowledge it in writing and follow the steps set out in this policy.
These are the questions we hear most often about data, account privacy, and your rights under this policy. If your question is not here, the support team can help through the contact routes listed above.
We collect the details you provide at registration — name, email, contact number — plus transaction data tied to the payment method you use, such as bKash or Bank Transfer. Device and session data is also recorded to keep your account running and to resolve technical issues.
Yes. Submit a data access request to our support team in writing, including your registered email address. We compile and return a clear record of the personal data held against your account within a reasonable response period.
Log in and check your profile page first — some fields can be updated directly. For details that require verification, send a correction request through the support team with the correct information. We verify the change and update your record once confirmed.
Payment references tied to bKash, Upay, or Bank Transfer are used only to maintain your account wallet record and resolve any transaction disputes. We do not share your wallet identifiers or transfer references with third parties outside the purposes described in this policy.
Transaction records are retained for the period required under financial record law applicable to your region. When you request account closure, we tell you exactly which records must be kept under law and confirm deletion of everything else once the process is complete.
Start a formal complaint through our support team — by email or the account settings form. We acknowledge your complaint in writing and work through the steps set out in this policy. If you remain unsatisfied, you may also contact the relevant authority in your jurisdiction depending on local law.
Yes. The policy applies to your account regardless of the device you use to access it. Data collected across desktop and mobile sessions is tied to your registered account and handled under the same terms. Access eligibility still depends on your local law and region.