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These Terms & Conditions set out the rules that apply when you use yesb22 — your account, your transactions through bKash, Upay or Bank Transfer, and the content you access through the platform. Access and eligibility depend on your local law and whether yesb22 operates in your eligible region; please read these terms carefully before you proceed.
By creating an account or continuing to use yesb22, you confirm that you have read, understood and agreed to these Terms & Conditions in their current published form. We update these terms when our services, payment options or operational requirements change. The version shown on this page is the one in effect. You are responsible for reviewing any changes before you continue using the platform. Where we make a material change, we will notify you through your registered account. These terms apply to all activity within your yesb22 account — including placing bets, accessing game content from studios such as CQ9, JDB, Pragmatic Play, PlayStar and Habanero, and completing financial transactions via bKash, Upay or Bank Transfer. Each of those payment rails carries its own provider terms in addition to ours; both sets apply simultaneously. Access to yesb22 is subject to the laws of your jurisdiction. We do not represent that the platform is available in every region of Bangladesh, and nothing in these terms overrides your local legal obligations. If eligibility is unclear in your area, you should seek local legal advice before proceeding. Accounts found to be in breach of eligibility conditions may be suspended pending review.
Deposits and withdrawals processed through bKash are governed by both yesb22 transaction terms and bKash's own provider terms. Both sets apply to every transfer.
When you use Upay to move funds, the transaction is recorded in your yesb22 wallet history and is also subject to Upay's own service conditions.
Bank Transfer instructions, including account details and any reference codes, are shown in your account dashboard at the time of the transaction.
Your eligibility to hold an active yesb22 account depends on local law in your region. We may ask you to verify your location or identity to confirm eligibility.
Not everything on or near yesb22 falls under a single rule set. These Terms & Conditions cover your account access and the content we deliver directly. They do not extend to every third-party service you might reach from within the platform. Understanding that boundary helps you know where to direct a question if something goes wrong.
Login credentials, account creation steps, session management and the actions you take inside your dashboard are all covered directly by these terms. We set the rules for how accounts are opened, maintained and closed.
Deposits and withdrawals made through bKash, Upay or Bank Transfer fall within these terms. Transaction limits, wallet crediting rules and the process for disputing a transaction are all governed here, alongside each payment provider's own conditions.
Game content delivered from CQ9, JDB, Pragmatic Play, PlayStar and Habanero — including slots, live tables and crash titles — is covered to the extent yesb22 hosts and presents it. Individual game mechanics are set by each studio.
External links, third-party wallet apps, mobile carrier services and any off-platform resources are outside the scope of these terms. We are not responsible for terms, privacy practices or service interruptions that originate with those providers.
These Terms & Conditions are not just obligations — they also set out what you can do if you have a question, a correction to make or a dispute to raise. Your account dashboard is the first place to look: transaction records, account details and session history are all visible there after login. If you notice an error in your information, the account settings page shows the fields you can edit directly. For information that requires verification before it can be changed — such as your registered mobile number linked to bKash or Upay — a support request is the correct path. We aim to process account-correction requests in a reasonable period, though timing depends on the verification steps required. If a transaction does not appear correctly in your wallet, raising a support ticket with the transaction reference shown in your history is the fastest route to a resolution.
Your full transaction history, including bKash deposits and Bank Transfer withdrawals, is visible in the account dashboard under the wallet section after you log in.
Editable fields in account settings can be updated directly. For fields that require identity verification — such as your linked payment number — submit a support request with the required documentation.
If any clause in these terms is unclear, contact support through the live chat or email channel with the specific section in question. We will respond with a plain explanation of how that clause applies to your account.
You may request closure of your account at any time by contacting support. Before closure is processed, any outstanding balance must be withdrawn through your nominated method — bKash, Upay or Bank Transfer.
If you need to raise a question about how these Terms & Conditions apply to your account, there are three contact routes available. Use the one that fits your situation — live chat for quick questions, email for a written record of your query, and your account dashboard for self-serve corrections.
Start a live chat session from any page while logged in. This is the fastest route for questions about transaction conditions, account-access rules or how a specific clause applies to your current situation.
Send a written query to our support email for matters where you want a documented response — such as a formal dispute, an account-correction request or a question about jurisdiction eligibility.
Your dashboard shows the current state of your account, wallet and transaction history. For self-serve actions permitted under these terms — such as reviewing records or editing basic details — log in and check the relevant section first.
These Terms & Conditions are backed by practical account-level measures that you can verify directly. When you log in, session activity is tracked and visible in your account history. Payment records — including bKash, Upay and Bank Transfer transactions — are retained for the period required by our operational standards and, where applicable, by the requirements of the payment provider. You can request a summary of your transaction data through the support channels listed on this page. Account security is your shared responsibility: we maintain server-side protections, but you are responsible for keeping your login credentials confidential and for logging out from shared devices.
Transaction and account records are kept for the period set out in our data retention policy. You can request a summary of your stored data by contacting support through the email channel.
We use cookies to maintain your login session and to remember account preferences. The cookie settings available to you are shown in the footer of any page when you are not logged in.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately and use the account settings page to update your password.
When these terms are updated, the new version replaces the previous one on this page. For material changes, we notify you through your registered account before the new version takes effect.
The questions below cover what Bangladesh-based users most commonly ask about how these Terms & Conditions work in practice — covering account access, transaction rules, data rights and how to raise a concern.
Access and eligibility depend on your local law and whether your region is covered by yesb22's service. These terms apply to anyone who creates or uses an account. If you are unsure about eligibility in your area, check with a local legal adviser before proceeding.
The version on this page is always the current one. For material changes, we will notify you through your registered account. Continuing to use the platform after an update is published means you accept the new version. If you disagree, you should stop using the platform and contact support to close your account.
Yes. All deposits and withdrawals through bKash, Upay and Bank Transfer fall within these Terms & Conditions. Each payment provider's own terms also apply alongside ours. Both sets govern the same transaction, so it is worth reviewing your provider's conditions too.
Basic fields can be edited directly in account settings after login. Fields that require identity verification — such as your registered mobile number linked to bKash or Upay — must be corrected through a support request. Submit your request with any supporting documents shown as required.
Yes. You can request a summary of your stored transaction and account data by contacting support through the email channel. We will respond within a reasonable timeframe. The request process and any verification steps required are explained when you submit.
Open your account dashboard and locate the transaction reference in your wallet history. Then raise a support ticket using live chat or email, quoting that reference. We will investigate the record and respond with our findings. Do not attempt to reverse a payment directly through your bKash or bank app without first going through this process.